Phone: +46 (0)42 25 00 31
Phone: +44 (0)29 2064 7040
Phone: +47 23 40 03 10
Phone: +1 703 224 8835
MilDef do not only deliver products. We rate service and support high on our list of priorities so that you, our customer, can be as cost efficient as possible.
Whenever you are in need of help you are welcome to contact us for service, whether or not you have a service agreement or a valid warranty.
When you contact us please have the following information at hand...
- System/type of equipment (model) and serial number.
- Description of the problem, any fault messages, OS/software version numbers, hardware interactions or other information which may be relevant when resolving your problem.
- Try to have the equipment and handbooks at hand so troubleshooting can be started straight away.
As confirmation that your service notification has been registered, you will get an RMA number. You should refer to that number whenever you contact us for updates or to give us more information.
Service agreement means that you have an additional agreement with MilDef to receive extra services in some form or other. You are guaranteed service at the agreed level.
When you refer to the warranty you must have the serial number at hand so that we know that you are entitled to warranty service.
Please click here to check the warranty status.
Equipment without an agreement or guarantee
If your product is no longer covered by the standard warranty or a Service Agreement please contact MilDef AB Service for an assessment of the repair cost.
No service work will begin until the price has been accepted.